FAQ Finder

The electrode cable has accidentally been jammed in the measuring head cover or a cable contact has been bent: On the 894 Professional CVS you can replace the electrode cable set (see 894 Professional CVS manual). On the 797 VA Computrace this needs to be handled by Metrohm Service.

Separation columns that are not being used must always be sealed and filled in accordance with the manufacturer's instructions before being stored. If there is no information available, the separation column should be stored in a refrigerator at 4–8°C

Both the Multi-Mode Electrode and the Multi-Mode Electrode pro can be operated using a maximum of 6 mL mercury (roughly equal to 81.2 g). This amount is sufficient for approx. 200000 drops.

You can prepare your own standard solutions from the appropriate salts or you can buy them directly from a chemicals supplier.

Please check that the pH value of the solutions is suitable for the respective separation columns. Standards and reagents especially for ion chromatography can be found for example here

In the case of two-component-reagents, the water capacity is limited by the amount of SO2 and buffer in the solvent. Decreasing pH values and decreasing SO2 concentrations result in a drop in titration speed. Reagent manufacturers have published the following guideline: The cell solution should be replaced after approximately 30 mL of titrant have been used in the case of cell solutions with 20 to 25 mL of solvent.

One-component reagents have no limiting water capacity, because SO2 and buffer are added with the titrant. Care must nevertheless be taken to ensure that the methanol content does not drop below 25%, because otherwise the endpoint will be shifted.

Info: The water capacity indicates how much water can be determined in a particular titration solution.

Coulometric KF reagents contain iodide instead of iodine. Additional components are sulfur dioxide and imidazole, which are dissolved in methanol. Generally, coulometric KF reagents have a water capacity of 1000 mg H2O per 100 mL. Depending on the type of reagent the water capacity can also be lower.

All Metrohm Service technicians must undergo extensive service training and are certified by specially qualified trainers. Metrohm Service technicians have a corresponding service pass that is valid for two years.

Results may be too low for the following reasons:

 

Cause	Remedy
Side reaction	Read for more details in the following FAQ: «How to recognize a side reaction?», «How to prevent side reactions?»
The sample is inhomogeneous	Increase the sample size. Homogenize the sample prior to the determination.
The sample dissolves incompletely	Read for more details in the following FAQ: «What can I do to improve the release of water?»
The pretreatment of the sample is not optimal.	Read for more details in the following FAQ: «What to do to improve the release of water?»
Titer is incorrect (volumetric KF titration)	Redetermine the titer with certified standards.
Titration stops too soon	Reduce Stop Drift or work with a relative Start Drift.
The sample gives off water even during sample preparation	Here we recommend optimizing the sampling and sample storage, as well as rapid working during the determination sequence.

Trend within the results

One reason for decreasing water contents in a series may be that the solvent is exhausted and must be replaced. Decreasing water contents within a series can also occur with samples which give off water during sample handling. Here we recommend optimizing the sampling and sample storage, as well as rapid working during the determination sequence.

A further possible reason for apparently decreasing water contents within a series in volumetric Karl Fischer titration is that the buret has not been prepared. The titrant in the cylinder and in the tubing is exposed to humidity, which can result in increased titrant consumption at the beginning of a series.
Increasing water contents within a series can occur with hygroscopic samples. Here we recommend optimizing the sampling and sample storage, as well as rapid working during the determination sequence.

Tip: You can recognize very quickly whether your sample is either releasing water, is hygroscopic, or unproblematic by determining the water content of the sample immediately and then leaving the sample to stand in a beaker in the laboratory air and determining the water content again after 10, 30, and 60 minutes.

A loud pump noise indicates that a large pump capacity is required to achieve the set gas flow. This can be caused by either a leak or a blockage in the feed lines to the pump. You should keep track of the cause, as it increases wear and therefore reduces the pump service life in the long run.

Possible leaks:

• Tubing connections on the rear of the instrument are not screwed tightly enough. Tighten connectors securely.
• One of the tubing connections on the rear of the instrument is defective. Replace tubing connection.
• The cover of the drying flask is not tightly screwed. Screw the cover on tightly.

Possible blockages:

• The dust filter on the rear of the instrument is clogged. Replace filter, see also Regular maintenance – Dust filter (6.2724.010).
• The filter tube (6.1821.040) in the drying flask is clogged due to dust from the molecular sieve. Remove dust by tapping out the filter tube. Replace the aspiration filter (6.2821.090), if necessary.

Up-to-date information on the compatibility of MagIC Net with the individual Windows™ versions can be found in the Metrohm Software Center.

This effect is not uncommon. It is caused by degradation products in the bath sample. With successful determination of recovery in a "check standard", the method can be checked at any time.

We advise against mechanical treatment of platinum electrodes, e.g., by polishing with aluminum oxide!

If a titrator with Dosing Unit is not used for several days, then it is best to empty the Dosing Unit with the «Empty» command. In this way, you will avoid the formation of crystals in the Dosing Unit, the tubing, and the buret tip (antidiffusion valve).

If work is being done with an Exchange Unit, then you should immerse the buret tip in methanol in order to avoid crystallization. To accomplish this, you can either fill the storage vessel with methanol or continue to leave the buret tip in the closed cell filled with working medium, where it is immersed in the working fluid.

The Exchange Unit, the tubing, and the buret tip should all first visually inspected for crystals before the system is returned to operation. If crystals are present, then the tubing should be flushed with methanol or ethanol and then dried afterwards.

If no crystals are visible, then a small amount of reagent should nevertheless be dosed in order to check whether crystals have formed in the flat stopcock of the Exchange Unit. If reagent escapes from the flat stopcock, then the Exchange Unit must be disassembled and cleaned (see manual for the Exchange Unit).

Afterwards, flush the Exchange Unit by means of the Preparation/«Prep» command in order to make it ready for operation again.

The cables are not connected or not connected correctly:

• Connect the cables in accordance with the instructions in the manual.

The tubing connections are leaking:

• Check the tubing connections and tighten, if necessary.

The rinse and/or waste canister are sealed air-tight:

• Loosen the caps on the canisters a little or remove them.

The peak type of each component peak is determined with a result variable (type). The peak type can be displayed using a user-defined result. The peak type is written as a combination of two or more letters. The first two letters describe the start and end of the peak. A two-letter output shows that the peak was integrated automatically. In case of manual integration, the next letter is an M (e.g. BBM, DBHM, etc.).

Most likely, the VMS in the measuring vessel is contaminated. The contamination might have been caused by the chemicals used but also by organic additives.

Yes. See also «The more data there is, the slower tiamo becomes», under Databases in general.

The analytical quality attainable with Metrohm IC chiefly depends on the separation of the ions of interest on the deployed column.

When buying an IC column, you should make sure that it provides sufficient separation for the intended analytical samples. You can assess this using the reference chromatograms in the Column Catalog.

If problems should occur during your analyses, the first step is always to check the quality of the column and record a standard chromatogram. Compare the data on the column leaflet, e.g., retention factors, selectivity, number of plates, and resolution, with your own measurements.

Further information on handling IC separation columns is given in the brochures supplied with the column, in the Column Catalog, or in our column finder.

Column Finder

A correct reference potential of the reference electrode is an important factor for perfect results in CVS analysis. We recommended that you change the reference electrolyte c(KCl) = 3 mol/L at least every three days.

Statistics functions are available in the method for multiple injections. They can be used to calculate the mean value, the absolute and relative standard deviation as well as the minimum and maximum value of a "Result".

The problem can be rectified as follows: Go to the Windows system properties and select «System performance». Then select the «Expand» tab and click on [Settings]. The «Performance options» dialog will then be displayed. Select the «Visual effects» tab and deselect the «Show window content when dragging» checkbox.

The dosing units available for the 800 Dosino have volumes of 2 mL, 5 mL, 10 mL, 20 mL, and 50 mL. Since the 800 Dosino doses the total volume in 10,000 increments, the unit with the smallest possible volume should generally be used to obtain the highest possible accuracy.

We recommend the following:

• Eluent preparation: 50 mL dosing unit
• MIDT: 10 mL dosing unit
• MiPCT, MiPCT-ME: 5 mL dosing unit
• MiPuT, MiPT, suppressor regeneration: 2 mL dosing unit

Dirty platinum pins can be cleaned with an abrasive agent such as Alox (polishing set, art. no. 6.2802.000) or toothpaste. Afterwards, they should be rinsed with ethanol or methanol. It is often sufficient to wipe off the indicator electrode with a soft paper tissue. This is particularly important when the electrode was immersed previously in an overtitrated solution, because deposits can form there that are not visible but nevertheless lead to overtitrations. If the sample itself adheres to the electrode, clean it off, either with an appropriate solvent or mechanically. Clean the platinum pins on the indicator electrode with a soft paper tissue and take care to ensure that the pins do not become deformed (pressed together) while doing so. They should always be parallel to one another.

Calibration method for very small concentration ranges (ng/L to µg/L) using a standard solution with a higher concentration that is easier to manage. This requires an additional injector and a preconcentration column.

After pressing [Stop], the Exit track is executed, but if you press [Stop] again, the Exit track will be interrupted. As a result, there will be no database entry.

This means that the eluent flow rate is not constant. Possible reasons for this are

• A leak in the eluent path: Eliminate the leak.

• A blockage in the eluent path: Eliminate the blockage.

• Gas bubbles in the eluent: Degas the eluent and check the connectors of the eluent degasser.

• The high-pressure pump has contaminated valves: Clean or replace the pump valves.

• The high-pressure pump has defective piston seals: Replace the piston seals and, if necessary, the pistons.

Detailed information on the maintenance work described below is given in the manual for your instrument.

Aspiration filter: The aspiration filter should be replaced if it is discolored or at least every three months. Contaminated aspiration filters can lead to pressure and baseline fluctuations.

IC pump: The piston, seals, and valves should be serviced at least once a year.

Inline Filter: The Inline Filter should be replaced if the backpressure increases or at least every three months.

Pulsation absorber: Maintenance is not possible. Defective pulsation absorbers must be replaced.

6-way injection valve: If there are problems with the precision, check the installation of the sample loop. More extensive maintenance should be carried out by a service technician.

Suppressor (MSM, MSM-LC, MSM-HC): If the capacity drops or a high backpressure builds up, the Suppressor Module must be regenerated, cleaned, or replaced.

Detector block (conductivity detector): A blocked inlet capillary can be shortened by a few millimeters. Backflushing with the high-pressure pump may also help. Caution: The pressure must be < 5 MPa. The detector block must not be opened under any circumstances.

Detector cell (amperometric detection): The working electrode can be cleaned and polished as described in the manual. The reference electrodes are maintenance-free. The Ag/AgCl reference electrode must be replaced at regular intervals.

MISP method to remove the matrix (unwanted substances in the sample) from the analyte.

The sample is injected into a stream of transfer solution (generally ultrapure water). The analytes are retained on the preconcentration column, and the matrix is then removed using an additional transfer solution. The analytes are injected after this cleaning.

Inline preconcentration is a method in which the analyte is retained on a short column (the preconcentration column).

This preconcentration column is installed on the injector instead of the sample loop. When the injector is switched over, the preconcentrated analytes are sent to the separation column. Preconcentration is mainly used for very low concentrations (ng/L to µg/L range). It enables preconcentration of analytes from large sample volumes. A Dosino (e.g., with a 5 mL dosing unit) can be used in MiPCT setup for preconcentration of 44,000 µL of the sample solution, an automatic multipoint calibration using one standard solution, or a logical adjustment of the sample volume. This covers a concentration range of the samples of 1:1,000,000 (ng/L to mg/L).

Accessories

The following accessories are generally used to determine the oxidation stability of biodiesel (B100) and biodiesel blends:

• 6.1429.050 Reaction vessel long (250 mm)
• 6.2418.130 Air tube long (248 mm)
• 6.1428.030 Measuring vessel (glass)
• 6.1839.000 Iso-Versinic tubing

All the accessories required for 100 determinations are included in the scope of delivery of the 893 Professional Biodiesel Rancimat.

 

Standard method parameters
Sample amount	7.5 g
Measuring solution (water)	60 mL
Sample temperature	110 °C
Gas flow (air)	10 L/h
Evaluation	Induction time Automatic (2nd derivative) Optional (manual): tangential method

• ISO 182 part 3 «Tendency of PVC to evolve HCl at elevated temperatures – Part 3: Conductometric method»
• DIN 53381 «Thermostability of PVC (dehydrochlorination method)»

The electrode surface of glassy carbon electrodes can be regenerated by polishing with aluminum oxide.

The disodium tartrate dihydrate dissolves incompletely when several determinations are carried out in the same working medium because of the limited capacity of methanol to dissolve disodium tartrate dihydrate.

We recommend that you replace the working medium at shorter intervals.

Possible cause: fault in the electrode setup

1. Check whether the electrode is connected to the correct measuring input and that the electrode is properly assigned in the titration method.
2. Check whether the sensor and/or measuring interface is functioning correctly – for example, by calibrating the sensor or titrating a standard substance.

Possible cause: fault in the dosing system

1. Check all tubing connections for leaks.
2. Check the buret tip for any signs of blockage.
3. Check the system for air bubbles in the dosing cylinder and/or in the tubing connections.

Other causes

1. Check whether the electrode type in use is suitable for the application.

• MagIC Net Basic: This version is included in the scope of delivery of the 833 Basic IC plus.
• MagIC Net Compact: Version with one license for a sampler and either a Compact IC instrument, a detector, or a data channel (771 IC Interface).
• MagIC Net Professional: Version with one license for any number of devices at four workplaces on one computer.
• MagIC Net Multi: Client/server application with 3 licenses. Additional licenses can be purchased.

In the case of two-component-reagents, the water capacity is limited by the amount of SO2 and buffer in the solvent. Decreasing pH values and decreasing SO2 concentrations result in a drop in titration speed.

Reagent manufacturers have published the following guideline: In the case of cell solutions with 20 to 25 mL of solvent, the cell solution should be replaced after approximately 30 mL of titrant has been used.

The "Audit Trail" is started automatically only if either "Settings according to 21 CFR Part11" or "Audit Trail active" are selected under "Security settings".

In case of an active "Audit Trail", a large amount of information is stored, which thus requires a lot of storage space on the computer. "Audit Trail" entries can be deleted after they have been archived. Deletion requires two "Signatures".

The data is always (even with local installations, i.e., light or full) transmitted unencoded via a TCP/IP interface.

The relative standard deviation of determinations with the Rancimat tends to be between 5 and 10%. The following points should be observed to keep scattering of the measurement results to a minimum:

• The sample must be homogeneous.
• Only use new reaction vessels and air tubes.
• Always position the air tube in the same way in the reaction vessel. See What do I need to keep in mind when positioning the air tube in the reaction vessel?
• Before weighing in the sample, remove any particles that may have adhered to the interior and exterior of the reaction vessel. See Preparation of the measuring vessel.
• The reaction vessel cover must form a seal with the reaction vessel and must not show any cracks.
• The reusable accessories must be cleaned thoroughly. Furthermore, the reaction vessel cover and connection tubing must be heated in the oven. See Cleaning after the determination.

The auxiliary electrode can be immersed for a few seconds in concentrated nitric acid to oxidize an accidentally applied metal coating. If after another measurement foreign metal should be found on the surface again, then the method parameters and electrode connectors need to be checked.

It is advisable to condition the electrodes at least once a day before you start work.

The error is occurring because effective copying is failing.

• In the determination directory, there is a file or a directory with the same name as the intended name for the restored database.
• A directory with the name of the restored database could not be set up. (The BackupServer is possibly not started as a result of insufficient rights of the user logged onto the server.)

For the following devices (with mainboard series 16 to 21) updating of firmware using tiamo 2.x is not possible:

• 814 with firmware up to and including 5.814.0023
• 815 and 864 with firmware up to and including 5.815.0024
• 855 with firmware up to and including 5.855.0012

tiamo 1.x and FlashBurn (devices updated with FlashBurn) are not affected. The following firmware versions take the error into consideration, i.e., as from this version updating of firmware is again possible:

• 814 from version 5.814.0024
• 815 and 864 from version 5.815.0025
• 855 from version 5.855.0013

With tiamo 2.3, however, this problem has largely been rectified.

No, "Eluent Dosinos" as well as "Suppressor Dosinos" in a particular method can only be used for eluent preparation or suppression, respectively. If the same Dosino is used in another method, its task can be freely defined again in the method.

Yes. In this case, the sample needle must be connected to the two systems via T-piece or both injectors must be installed in series.

First case: If a determination is started on the first system, the sampler is reserved for this system and the other system cannot access it. As soon as the sampler has completed its tasks, it can be released via the "Time program command" "Release". It can now be accessed by the second system. In this case too, the sampler is released after it has completed all its steps and is now available for the next request from one of the two systems. In cases of two injectors connected in series, each of the sample loops can be filled simultaneously or independently of one another.

This is to do with the inherited rights of Windows. Windows automatically puts into the %PROGRAMFILES% directory (e.g., C:\Programs) the group CREATOR-OWNER with the relevant rights. If a new subdirectory is now set up the logged on user will automatically be entered with the rights defined for the above-mentioned group. If you don’t like this, then remove the CREATOR OWNER group. In pre-existent directories the user logged on during the setup of the directory must also be removed.

• Use of so-called K-reagents with samples that contain ketones and aldehydes.
• Methanol-free reagents when the sample reacts with the methanol of the reagent.
• When the sample causes a pH shift to the acid range, buffering can be accomplished with solvent and imadazole.
• When the sample causes a pH shift to the alkali range, adding approx. 5 g salicylic acid or benzoic acid to the working medium helps to adjust the optimum pH range for the KF reaction.
• To suppress the side reaction, peroxides can be titrated under cold conditions, e.g., at –20 °C to –60 °C (set Ipol to 5 µA).
• If the sample (e.g., motor oil) contains various substances that react directly with the KF reagent, then a KF oven will be of help.

You will find more detailed information as to which procedure is suitable for which sample in the Metrohm KF monograph.

The "Time program" in the "Method" consists of at least one "Main program". This defines the chronological sequence of the analysis run (sampler commands, injection, start of data acquisition, etc.). Subprograms can be inserted to prevent the "Time program" becoming too complex or to allow functions that are independent of the sample.

The subprograms can be linked to "Conditions" that are used to decide whether they are to be started or skipped. For example, a subprogram can be created that is only executed for determinations used for calibrating the method.

The measuring head is not correctly locked in place on the measuring head arm: Allow the measuring head to snap into place; you need to hear it click.

The sealing rings have aged or are defective: Please contact us.

Auxiliary, reference, and working electrodes should be stored in distilled water. Storage in VMS is not recommended. If the measuring system is not used for an extended period (>24 h), then the reference electrode should be stored separately in c(KCl) = 3 mol/L. The other electrodes can also be stored dry.

The Metrohm CO2 Suppressor (MCS) requires CO2-free air. This means that the aspirated ambient air has to be precleaned using a CO2 adsorption cartridge. The CO2 adsorption cartridge must be replaced when approx. three quarters of the material has turned a violet color or at least once per year.

For regulatory reasons, registered users cannot be deleted. An administrator can set the user to "inactive" (no access permission) or to "removed".

Users with a "removed" status are shifted from the original group into the "Removed users" group and no longer have access permission.

With manual evaluation, the EP is set in the corresponding coordinates selected (in this example the y1 axis represents ERC and the x axis represents volume). In the graph view of the determination, this EP is only visible if ERC has been selected as the y1 axis and volume as the x axis. Because the reading is usually selected as the y1 axis, the manually set EP «disappears» (is not displayed).

If the sample cannot be weighted directly into the reaction vessel, it must be melted carefully in the water bath beforehand.

The temperature of the water bath should only be slightly above the melting point of the sample. If the sample is heated too much, it may change in ways that could affect the end result. The sample amount corresponds to the amount that is also used for liquid samples.

As a general rule, the auxiliary electrode is maintenance-free and does not require any special cleaning. If you want to mechanically clean the platinum pin, then you can also polish the surface. Make sure that you do not rotate the platinum pin while doing so because otherwise the internal contact may break.

The solutions used are pipetted manually: The solution can be added with 800 Dosinos with dosing units to obtain reproducible results.

The solutions are not added through the pipette opening: During a measurement the solutions should only be added through the pipette opening.

Databases can be manually backed up under "Database manager". This can also be used to restore a backup copy of a database.

Every database can also be backed up automatically. This setting is in "Database manager" under "Properties" of the respective database.

To protect the column against foreign particles that could affect the separating efficiency, we recommend microfiltration of the eluents (0.45 µm filter) and aspiration through the aspiration filter.

Contaminants caused by abraded particles from the piston seals of the high-pressure pump can be avoided by fitting an Inline Filter between the pump and the injection valve.

You can use easily replaceable guard columns to protect the actual separation column and greatly extend its service life.

Samples must be free of particles before they are injected. We recommend filtering all sample solutions through a 0.45 µm filter. Furthermore, Metrohm Inline Ultrafiltration or Dialysis can also protect the column against unwanted components in the sample.

To ensure that MagIC Net operates reliably, all energy-saving functions must be switched off.

The client ID can be changed via Setup Routine and [Modify].

The reaction vessels and air tubes are disposable and should not be cleaned and reused. This is because:

• Removing sample residue is extremely time-consuming and therefore costly.
• Cleaning procedures that are typically applied damage the glass. The altered glass surface impairs the reproducibility and accuracy of the results.
• Poorly cleaned reaction vessels lead to scattered and, in some cases, even incorrect results.

Leading reagent manufacturers offer certified water standards for titer determination. We recommend the use of certified standards. They are simpler to handle, because larger sample volumes can be added here than with titer determination using distilled water.

Standard solutions can be obtained with the water contents 10.0 ±0.1 mg/g and 5 ±0.2 mg/mL, although the latter is not certified.

The possibility also exists of carrying out the titer determination with distilled water or with disodium tartrate dihydrate.