Long Island, NY
Field Service Specialist – Ion Chromatography
Field Service Specialist – Ion Chromatography
Metrohm USA delivers technical solutions, trusted partnerships, and tangible results. Join us!
We are the North American division of Metrohm AG (Herisau, Switzerland), a global leader in high-precision laboratory instruments and solutions for chemical analysis. We’re currently seeking a Field Service Specialist with ion chromatography (IC) expertise to support our customers across a territory that includes New York City and Boston, ideally based in the Long Island, NY area.
What You’ll Do
As a Metrohm Field Service Specialist, you’ll be the face of our Ion Chromatography Service team—providing technical support and on-site service that keeps our customers’ instruments running at peak performance.
You will:
- Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop IC systems.
- Support customers both on-site and remotely (via phone, email, Teams).
- Partner with Process Analytics teams to support IC instruments in advanced process systems.
- Manage a dynamic schedule across a multi-state territory.
- Build strong customer relationships through expert service and communication.
- Collaborate with Sales, Customer Support, and Product teams to deliver a seamless customer experience.
Territory
This role covers the greater NYC and Boston areas, with periodic travel to other U.S. regions as needed. The territory includes a mix of urban and rural markets, offering opportunities to engage with a diverse customer base. Candidates should be comfortable managing travel across multiple states and adapting to varying client needs and environments.
What You Bring
- BS/BA in Chemistry or a closely related scientific discipline.
- 2–4 years of hands-on experience repairing ion chromatography or related laboratory instrumentation.
- Excellent troubleshooting and communication skills.
- Strong time management and the ability to work independently.
- Willingness to travel extensively throughout the territory and occasionally outside the region.
Bonus Points For:
- Previous experience traveling for field service work.
- Familiarity with process-based IC applications.
Why Metrohm USA?
At Metrohm, we combine world-class technology with a people-first culture. You’ll have the tools, training, and team support to succeed—and the opportunity to make a meaningful impact in labs and industries across the country.
Benefits That Work for You
- Eligible employees enjoy a comprehensive benefits package, including:
- Medical, dental & vision coverage
- Company-paid life & disability insurance
- 401(k) with company match
- Tuition reimbursement
- Paid vacation, sick, personal, and holiday time
- Supportive, growth-oriented team culture
Other Requirements
Must pass pre-employment background check, education and employment verification, and a 10-panel drug screening (including marijuana).