Chicago, IL
Field Service Technician – Laboratory Equipment
About Metrohm USA
Metrohm USA is a leading provider of scientific instrumentation for chemical analysis. We are committed to delivering exceptional products, service, and support to laboratories across a wide range of industries. Our employees enjoy a collaborative, inclusive culture focused on innovation, customer success, and professional growth.
Position Summary
Metrohm USA is seeking an entry-level Field Service Technician to support customers throughout the Chicago, Illinois region. This field-based position is ideal for a technically minded individual who enjoys hands-on work, solving problems, and building strong customer relationships.
As a Field Service Technician, you will perform preventative maintenance and basic service on Metrohm laboratory instrumentation while providing outstanding customer support both on-site and remotely. We are looking for someone with a positive attitude, strong customer focus, and a willingness to learn. We will provide the training and resources needed to help you succeed.
What You'll Do
- Perform preventative maintenance and basic service on Metrohm laboratory instruments at customer sites.
- Troubleshoot and repair instrumentation issues as needed.
- Provide technical support to customers in person, by phone, email, and Microsoft Teams.
- Document service activities and maintain service records.
- Build and maintain positive relationships with customers and internal partners.
- Effectively manage and prioritize service requests across a large geographic territory.
- Attend training programs at Metrohm USA headquarters in Tampa, Florida.
Territory & Travel
This position supports Metrohm customers throughout Wisconsin, Iowa, Illinois, Michigan and Indiana region and is based in the greater Chicago, Illinois area.
This is a remote, field-based position that requires regular travel within the assigned territory, including overnight travel, approximately 40% of the time. Periodic travel outside the territory may be required to support customers and colleagues in other regions.
Qualifications
Required
- Strong mechanical aptitude and troubleshooting skills.
- Ability to test, diagnose, and repair technical equipment.
- Excellent organizational and time-management skills.
- Strong customer service and communication skills.
- Ability to work independently while collaborating effectively with internal teams.
- Valid driver's license and ability to travel throughout the assigned territory.
Preferred
- Associate's or Bachelor's degree in Chemistry, Engineering, or another STEM-related field.
- Laboratory experience, including familiarity with laboratory equipment and practices.
- Previous technical service, maintenance, or field service experience.
- Experience traveling for work.
Compensation
This position is also eligible for a quarterly incentive bonus, with annual earnings potential of up to $1,000.
Actual compensation may vary based on factors including geographic location, market conditions, education, skills, experience, and other job-related qualifications.
Benefits
Metrohm USA offers a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- Company-paid basic life insurance
- Company-paid disability coverage
- 401(k) with generous company match
- Paid time off
- Paid company holidays
- Company vehicle
- Company laptop
- Company cell phone
Additional Requirements
Employment is contingent upon successful completion of:
- Pre-employment background check
- Employment and education verification
- 10-panel drug screening, including marijuana testing